Customer Service Management Major

Description: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills. Is Customer Service Management the right major for you?
Take the MyMajors Quiz and find out if it fits one of your top recommended majors!

Customer Service Management Major

What jobs and careers are associated to a major in Customer Service Management?

Salary Info

Median Annual Wage

$50,770

Median Hourly Wage

$24.41*

Total Employed Nationally

1,359,950


Source: Bureau of Labor Statistics 2010 wage data external site and 2008-2018 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2008-2018). "Projected job openings" represent openings due to growth and replacement.